Christmas Opening
Our Poolshop and offices are open until 4:30pm on December 23rd 2019. We re-open on 2nd January 2020.
For Swimming Pool Emergencies during this time call our Emergency Helpline 01483 590690.
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You can now find us at 38 Weyside Road, Guildford GU1 1HX.
If you are looking for information or support about swimming pools, hot tubs or steam rooms we’d be delighted to help. You can contact us by phone on 01483 727444 or by using the email form below (our phones can be busy during the summer months). We promise to get back to you promptly!
Why not join our mailing list – we send out regular information on BTU Pools, new products, special offers and promotions – simply tick the box before sending your query to us.
Frequently Asked Questions
These questions answer some of our most commonly asked questions and will save you having to contact us.
All orders over £100 are sent out with no carriage charge at all. For any order placed under £50 we only charge £13.50.
We accept Mastercard, Visa, Maestro and PayPal
Any orders placed before 2pm will be dispatched on the same day, If products are not in stock and need to be ordered direct from suppliers may take longer.
Yes, we use leading payment solutions - such as paypal and Sagepay who are accreddited and some of hte most secure systems in the world
The second the order has been placed and payment has been made the details are processed through our sales system and our storeman picks the parts ready for dispatch that day. You receive a confirmation via email immediately containing all the details of the sale.
Of course, if you haven't used an item - simply return the item to us within 14 days of delivery for a full refund, no questions asked! if any specials ordered direct from suppliers these are non returnable.
Yes, following dispatch of the order you will receive your VAT invoice shortly thereafter.
Send us an email
You can use this form to send us your queries and to join our mailing list so you don’t miss out on the latest news from BTU, products, offers and promotions!
BTU Pools, 38 Weyside Road, Guildford GU1 1HX
Office:
Monday to Friday 8:30 – 5:00
Closed: Bank Holidays
Trade Counter:
Monday to Friday 8:30 – 5:00
Saturday 8:00 – 2:00pm (April to August)
Closed bank holidays
Retail Pool Shop
Monday to Friday 9:00 – 5:00 (all year)
Saturday 8:00 – 2:00pm (April to August)
Closed: Bank Holidays
Tel: 01483 727444
Email : sales@btupools.co.uk




