Contact Us

You can now find us at 38 Weyside Road, Guildford GU1 1HX.

If you are looking for information or support about swimming pools, hot tubs or steam rooms we’d be delighted to help. You can contact us by phone on 01483 727444 or by using the email form below (our phones can be busy during the summer months). We promise to get back to you promptly!

Why not join our mailing list – we send out regular information on BTU Pools, new products, special offers and promotions – simply tick the box before sending your query to us.


Frequently Asked Questions

These questions answer some of our most commonly asked questions and will save you having to contact us.

What are the delivery charges for orders from the Online Shop?

All orders over £50 are sent out with no carriage charge at all. For any order placed under £50 we only charge £5.

Which payment methods are accepted in the Online Shop?

We accept Mastercard, Visa, Maestro and PayPal

How long will delivery take?

Any orders placed before 2pm will be dispatched on the same day, If products are not in stock and need to be ordered direct from suppliers may take longer.

How secure is shopping in the Online Shop? Is my data protected?

Yes, we use leading payment solutions - such as paypal and Sagepay who are accreddited and some of hte most secure systems in the world

What exactly happens after ordering?

The second the order has been placed and payment has been made the details are processed through our sales system and our storeman picks the parts ready for dispatch that day. You receive a confirmation via email immediately containing all the details of the sale.

Can I return an item?

Of course, if you haven't used an item - simply return the item to us within 14 days of delivery for a full refund, no questions asked! if any specials ordered direct from suppliers these are non returnable.

Do I receive an invoice for my order?

Yes, following dispatch of the order you will receive your VAT invoice shortly thereafter.

If you are having issues downloading our price guide, you may have already subscribed with us. easy way round this is to unsubscribe and start again, and then the brochure will then download. We have also decided not to do a 2019 brochure, but please use the 2018 one as a guide, please feel free to call us for our latest price's.    

Send us an email

You can use this form to send us your queries and to join our mailing list so you don’t miss out on the latest news from BTU, products, offers and promotions!

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BTU Pools, 38 Weyside Road, Guildford GU1 1HX

Office:
Monday to Friday 8:30 – 5:00
Trade Counter:
Monday to Friday 8:30 – 5:00
Saturday 8:00 – 2:00pm (April to September)
Retail Pool Shop:
Monday to Friday 9:00 – 5:00 (all year)
Saturday 8:00 – 2:00pm (April to August)

Tel: 01483 727444