You can contact us by phone on 01483 727 444 and our team would be delighted to help you with your query, or email us direct: enquiries@btupools.co.uk
Alternatively use the email form below if you need any information or support or you would like to join our mailing list (we send out regular information on BTU, new products, special offers and promotions). We promise to get back to you promptly!
Frequently Asked Questions
These questions answer some of our most commonly asked questions and will save you having to contact us.
All orders over £30 are sent out with no carriage charge at all. For any order placed under £30 we only charge £5.
We accept Mastercard, Visa, Maestro and PayPal
Any orders placed before 2.00 pm will be dispatched on the same day.
Yes, we use leading payment solutions - such as paypal and Sagepay who are accreddited and some of hte most secure systems in the world
The second the order has been placed and payment has been made the details are processed through our sales system and our storeman picks the parts ready for dispatch that day. You receive a confirmation via email immediately containing all the details of the sale.
Of course, if you haven't used an item - simply return the item to us within 14 days of delivery for a full refund, no questions asked!
Yes, following dispatch of the order you will receive your VAT invoice shortly thereafter.
Send us an email
You can use this form to send us your queries and to join our mailing list so you don’t miss out on the latest news from BTU, products, offers and promotions!
BTU Pools
Wyevale Garden Centre
Egley Road
Woking
GU22 0NH
We’re open:
Office:
Monday to Friday 8:30 – 5:00
Trade Counter:
Monday to Friday 8:30 – 5:00
Saturday 8:30 – 12:30 (1st April to 30th September)
Retail Pool Shop:
Monday to Friday 9:00 – 5:00 (all year)
Saturday 9:00 – 5:00 (1st April to 31st August)
