Contact Us

We’re moving! 

But only down the road. From Monday 3rd December 2018, you can find us at 38 Weyside Road, Guildford GU1 1HX.

If you are looking for information or support about swimming pools, hot tubs or steam rooms we’d be delighted to help. You can contact us by phone on 01483 727444 or by using the email form below (our phones can be busy during the summer months). We promise to get back to you promptly!

Why not join our mailing list – we send out regular information on BTU Pools, new products, special offers and promotions – simply tick the box before sending your query to us.

Frequently Asked Questions

These questions answer some of our most commonly asked questions and will save you having to contact us.

All orders over £30 are sent out with no carriage charge at all. For any order placed under £30 we only charge £5.

We accept Mastercard, Visa, Maestro and PayPal

Any orders placed before 2.00 pm will be dispatched on the same day.

Yes, we use leading payment solutions - such as paypal and Sagepay who are accreddited and some of hte most secure systems in the world

The second the order has been placed and payment has been made the details are processed through our sales system and our storeman picks the parts ready for dispatch that day. You receive a confirmation via email immediately containing all the details of the sale.

Of course, if you haven't used an item - simply return the item to us within 14 days of delivery for a full refund, no questions asked!

Yes, following dispatch of the order you will receive your VAT invoice shortly thereafter.

Send us an email

You can use this form to send us your queries and to join our mailing list so you don’t miss out on the latest news from BTU, products, offers and promotions!

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BTU Pools, 38 Weyside Road, Guildford GU1 1HX

Monday to Friday 8:30 – 5:00
Trade Counter:
Monday to Friday 8:30 – 5:00
Saturday 8:30 – 12:30 (April to September)
Retail Pool Shop:
Monday to Friday 9:00 – 5:00 (all year)
Saturday 9:00 – 5:00 (April to August)

Tel: 01483 727444